Accessible Seating & Assisted Listening
Are the accessible (handicap) seats available for sale if they aren’t being used?
Accessible seats are prioritised for guests with disabilities and their companions. Close to showtime, if no one requiring those seats has arrived, they may be released for general sale. If you occupy an accessible-designated space and a guest with accessibility needs requires it, you may be asked to relocate.
Do you provide assisted listening devices or descriptive audio devices?
Yes. We offer assistive listening, closed-captioning devices, and descriptive audio headsets at no extra charge, subject to availability. Request these at the box office or guest services before your show.
Do you have accessible seating for someone with limited mobility or a disability?
Yes. Our auditoriums include wheelchair accessible seating areas with adjacent companion seats. You can select designated accessible seats online or ask our box office for assistance. We recommend arriving a few minutes early so our staff can help you get settled.
Age Policy
Can an adult buy an R-rated movie ticket for an underage child?
No. For R-rated titles, anyone under 17 must be accompanied by a parent or legal adult guardian inside the auditorium. An adult may not simply purchase an R-rated ticket for a minor and send them alone. IDs may be checked.
Children under 17 are not permitted to attend R-rated films unless accompanied by a parent or legal adult guardian, and the guardian must remain for the duration of the movie. On Saturday nights, guests under 18 must be accompanied by a parent or guardian for the entire show.
Events and Private Rentals
Balloons are not allowed at the Cinema.
Can we bring our own food or drinks for a party?
Outside food/drink is generally not allowed, except birthday cakes or special dietary items with prior approval. No outside alcohol. Talk to us about catering options and bulk concession orders.
Do you provide plates, cups, napkins, utensils?
We supply concession packaging and basic napkins/straws. For cakes or outside food (with approval), please bring your own plates, cups, and utensils.
Yes, with guidelines: no tape/tacks on walls or screens, no confetti or glitter, and no open flames. Keep aisles/exits clear and remove all decor after your event.
Is the down payment refundable?
Deposits are refundable if you cancel before the cutoff window stated in your agreement (commonly more than 14 days prior). Within 14 days, deposits are generally non refundable.
What is the down payment, and when is it due?
A deposit (often around 50% of the rental fee) is due upon signing the rental agreement to secure your reservation. The balance is due by the event date.
What happens if I cancel within 14 days of the booking?
Cancellations within 14 days typically forfeit the deposit. With more notice, deposits are usually refundable or can be applied to a rescheduled date.
Do I need to sign a contract for a private event?
Yes. A simple rental agreement confirms your date, auditorium, fees, and terms (food policy, capacity, timing).
Can I have a birthday party or reserve a private theater?
Yes. We offer private theater rentals for birthdays, celebrations, and corporate events, including standard and VIP auditoriums. Packages and concession add ons are available.
We host alternative content and special screenings (e.g., sports on the big screen, concerts, opera/theatre broadcasts) and can support private presentations. We generally do not host live stage performances.
Who can I speak with to book an event?
Email info@cinema.ky or call (345) 640 3456. You can also submit a Theatre Rentals inquiry form on our website; our events team will follow up.
Food & Drink (Concessions)
Do you offer a Happy Hour?
We don’t have a daily happy hour, but we sometimes run event-specific specials. Follow our social channels and check the website for announcements.
What kind of food do you have?
Beyond popcorn and candy, we serve pizzas, hot dogs, nachos, fries, chicken tenders and wings, pretzels, and more. Menu items and combos are posted at concessions and online.
What kind of beverages do you have?
Fountain sodas, bottled water, juices, coffee and hot drinks are available. Our VIP auditoriums also offer a full-service bar with beer, wine, and cocktails (ID required).
Do you provide concession discounts?
We offer value combos and occasional specials. Follow our social channels for promotions. Group or party packages may include concession add ons.
Can we bring our own food and drink?
Outside food and beverages are not permitted, except for water in a reusable water bottle. Our concession offers a wide variety of snacks and meals, and water fountains are available in the foyer to refill bottles.
How do I find out what movies are available?
See the Now Showing and Coming Soon pages on our website or app. We update schedules weekly and post advance sales for major releases.
How can I advertise on screen?
Visit our Advertise page to download the media kit, review specs and rates, and submit an inquiry form. Our team will follow-up to schedule your campaign.
Check our employment portal for current openings.
What time is the box office open?
The box office generally opens 30 minutes before the first show and remains open through the last show’s start. Typical hours are posted on our website.
Do you host fundraisers and field trips?
Yes. We welcome school field trips, nonprofit fundraisers, and group events. Contact us to discuss scheduling, pricing, and special accommodations.
What are the Terms and Conditions?
Our Terms of Use and Privacy Policy are available on our website and outline website use, ticketing, conduct, liability, and data protection.
Is there a customer support email or phone number?
Yes. Email info@cinema.ky or call (345) 640 3456 during operating hours.
How do I redeem tickets purchased online?
Show the QR code on your phone, print your e ticket, use the lobby kiosk (swipe the purchasing card), or visit the box office with your name/ID.
How can I stay in the loop?
Visit our website and follow our social channels for showtimes and event announcements.
What kind of movies do you show?
We feature first run Hollywood releases plus special programming such as Kids Club, Classics, Culture at the Cinema, and occasional international titles.
How do I give feedback on my visit?
Speak to a manager at the cinema, use our website contact form, or email us at info@cinema.ky. We value your input.
What does “no passes” mean?
Complimentary passes or free tickets are not accepted for that specific film or showtime, typically during a new release’s opening period and some special events.
When should we arrive for our showtime?
Arrive 15–20 minutes early to allow time for tickets, concessions, and seating. For busy nights or premieres, consider arriving a bit earlier.
What should I do about patrons being disruptive during a movie?
Notify a staff member or manager discreetly. Our team will address the issue so everyone can enjoy the show.
Where can I find a lost item?
Check with our Guest Services counter located inside the Cinema. You can also email us at info@cinema.ky or call us at (345) 640-3456 with details; we document and securely store items we find for a limited period.
Casual attire is fine; tops and footwear are required. Please avoid attire or accessories that may obstruct views or disturb other guests.
Online Ticketing
Which showtimes feature matinee pricing?
Shows starting before 6:00 PM are generally billed at matinee prices, unless a special engagement specifies otherwise.
Do you offer student or military discounts?
We currently do not offer standard student or military discounts. We do offer matinee, child, and senior pricing, plus periodic promotions announced online.
When do tickets go on sale each week?
We update showtimes each Monday for the following Friday - Thursday schedule. Advance sales for major releases may open earlier; watch our website and social channels for announcements.
Is my personal information secure when I buy tickets online?
Yes. Our site and app use HTTPS/SSL and reputable payment processors. We follow data protection best practices and never store full card details. See our Privacy Policy for more information.
Does the advertised runtime include trailers?
No. The listed runtime refers to the feature film. Please allow approximately 15 minutes of trailers and pre‑show content before the movie begins.
Where can I find information on prices?
Ticket prices are displayed on the showtime selection page and are posted at the box office. We offer matinee pricing for earlier showtimes, child/senior pricing, and premiums for VIP/daybed experiences.
Why did I not receive an email confirmation after I purchased?
Check spam/junk folders and verify your email address was entered correctly. If needed, contact us - your tickets can be retrieved at the kiosk or box office using the purchasing card or your name.
Why is there a booking fee to buy tickets online?
A small convenience fee helps cover the cost of offering online and app ticketing. You can avoid this fee by purchasing at the box office (subject to availability).
How do I purchase tickets online?
Select your movie and showtime, choose seats on the interactive seating map, and complete the secure checkout with a debit/credit card. You’ll receive an e‑ticket by email and in the app (if logged in).
Can I purchase movie tickets online?
Yes. Buy through our website, mobile app, or at the in‑lobby kiosk. All platforms share real‑time seat availability and secure checkout.
Ticket Prices
Are prices subject to change?
Yes. Prices and inclusions may change, and special events can have separate pricing. When purchasing tickets online, the checkout page always displays the current price before you pay.
Do you offer student or military discounts?
Not at this time. We do offer matinee, child, and senior pricing, plus occasional promotions announced on our website and social channels.
Do online purchases have a booking fee?
Yes. A small convenience fee applies to website/app purchases to support the online service. You can avoid this by buying at the box office (subject to availability).
What are the Culture prices and what’s included?
The Culture prices are below: • General Admission: CI$41.00 (includes a complimentary glass of bubbles) • Daybed upgrade (pairs only): +CI$8.00 (VIP)
What are the Classics prices and what’s included?
The Classics prices are below: • General Admission: CI$23.50 (includes a popcorn) • Daybed upgrade (pairs only): +CI$6.00 (VIP)
What are the Kids Club prices and options?
The Kids Club pricing is below: • General Admission: CI$7.50 • VIP: CI$20.50 • Daybed upgrade (pairs only): +CI$6.00 (VIP) or +CI$8.00 (Standard) • Popcorn & Drink Combo add-on: +CI$5.00
How do Daybed upgrades work?
Daybeds are a premium two-seat arrangement, sold only as pairs: • +CI$6.00 per seat in VIP • +CI$8.00 per seat in Standard
What is the Premium Seating upgrade?
In standard theatres, Premium Seating is a preferred seating option at +CI$2.00 per seat. (Not applicable in VIP.)
What’s included with the VIP upgrade?
VIP upgrades add reclining seats and access to our VIP experience. The upgrade is +CI$13.00 per seat on top of your base ticket.
What counts as a matinee?
Any showtime before 6:00 p.m. qualifies for the matinee price (CI$13.00) unless otherwise noted for special events.
What are your regular ticket prices?
For standard daily showings: • Matinee (before 6:00 p.m.): CI$13.00 • Adults (evening): CI$15.00 • Kids (under 12) and Seniors (65+): CI$11.50 • Premium Seating upgrade (standard theatres only): +CI$2.00 • VIP upgrade: +CI$13.00 • Daybed upgrade (sold as pairs): +CI$6.00 in VIP or +CI$8.00 in Standard
